Refund policy

Return & Refund Policy

Our priority is to provide high-quality products while minimizing our ecological footprint. To reduce unnecessary transportation and CO2 emissions, we have implemented a strict and responsible return policy.

1. General Return Conditions (Non-EU Orders)

For all orders shipped outside the European Union, returns are only accepted for the following reasons:

  • Damaged Item: The product arrived broken or defective.

  • Non-Functional: The product does not perform its intended functions.

Eco-Exclusions: We do not accept returns for changes of mind regarding color or size. Please review our product guides carefully before purchasing to help us reduce transport-related pollution.

2. European Union: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your purchase for any reason within 14 days of receipt.

  • Condition: The item must be in its original condition: unworn, unused, with tags, and in its original packaging.

  • Proof: You must provide the receipt or proof of purchase.

  • Shipping: Unless the item is damaged/defective, return shipping costs are the responsibility of the customer.

3. Claim Procedure (Damages & Issues)

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us at lastancu@gmail.com within [e.g., 7] days.

To process your claim, you must provide:

  1. Your order number.

  2. A clear photo of the entire item.

  3. A short video explicitly demonstrating the problem or defect.

4. Non-Returnable Items

Certain items cannot be returned under any circumstances:

  • Perishables: Food, flowers, or plants.

  • Customized Goods: Personalized items or special orders.

  • Personal Care: Beauty or hygiene products.

  • Hazardous Materials: Flammable liquids or gases.

  • Sale Items & Gift Cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the original item (if eligible). Once the return is accepted, please make a separate purchase for the new item.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved refunds: Processed automatically to your original payment method within 10 business days.

  • Delays: If more than 15 business days have passed since your approval and you haven't received your refund, please contact us at lastancu@gmail.com.